For MyHealth memberships you are required to have paid your full membership fee prior to receiving any of the benefits made available to you within the membership level you are entering into. Partial fee payment does not allow you to begin receiving the benefits of the higher membership. Where you are already on a Gold or Platinum membership, you are required to pay the applicable fee each year prior to your annual renewal date in order to maintain your level of membership. If you fail to pay the required annual fee prior to this date you will automatically drop back to a Silver MyHealth membership and you will be required to pay the initial Gold or Platinum fee before being granted access to these top membership levels again.
We require a minimum of 7 days notice to guarantee availability of TDY representatives. Our preferred minimum period of notice is 4 weeks, which enables us to provide you with the best quality service at all times.
Initially you will be required to pay at the end of each session. Once you have completed and returned our ‘Credit Application Form’, you will be invoiced at the conclusion of each month. Full payment of your account is due within 7 days of your account being sent.
Failure to abide by the above payment terms will result in services or programs being withheld, and/or penalty payments being applied. Where relevant, jobs are not confirmed and put into our database schedule until required payment is received. Upfront and invoiced payments can be made via the following methods only:
•EFT
•Cash
•Company Cheques or
•Payroll Deductions
We require a minimum of 24 hours notice for cancellation of any service. If you cancel earlier than 24 hours prior to your session booking you won’t be charged. If you cancel within 24 hours of your booked session or do not show up for your session, you will be charged 100% of the fee. If you require a change of date or starting time for any pre-booked service, we will attempt to accommodate your request up to 24 hours prior to your initial booking time.
All TDY services are chargeable at the current rates available on our website. To keep everything above board with our clients and to maintain our unrivalled professional service, TDY does not offer discounts for services provided.
TDY offers a range of promotions at times. In the case of our clients purchasing one or more of our services prior to us running a promotion, we will not provide a reimbursement of the price difference once our promotions are being run.
We will make all efforts to be punctual both with our start and finish times of the booked services. We request the same of our clients. If the client/s has not turned up/contacted us within 15 minutes of the pre-arranged booking time, TDY representatives will be free to leave the venue.
If one of our Membership Affiliates fails to honor their commitment to any of our clients, we request that you inform us immediately of the transgression so we are able to rectify the matter, at membership@tdy.com.au
We are so positive you will be pleased with our services, that we offer a full refund if you believe we have not provided the service we said we would. This action is obviously conditional on certain criterion being met. Prior to TDY refunding your payment, we need to receive – within 5 business days of the service being performed – your reasons in writing, as to why our service failed to meet your expectations. Following this we will contact you to discuss your dissatisfaction. If your explanation is reasonable and genuine, and we are unable to restore your confidence in us, we will refund 100% of your charged fee.
We require a minimum of 7 days notice to guarantee availability of TDY representatives. Our preferred minimum period of notice is 4 weeks, which enables us to provide you with the best quality service at all times.
For smartFITNESS work you will be invoiced at the conclusion of each month. Full payment of your account is due within 7 days of your account being sent.
For smartHEALTH work you are required to pay a 50% deposit by a minimum of 7 days prior to the agreed service taking place. The remaining 50% is due within 7 days of the service having taken place.
For smartFLEX work you will be invoiced at the conclusion of each month. Full payment of your account is due within 7 days of your account being sent.
For smartSOURCE work you will be invoiced at various stages throughout the process (period of payments will be agreed upon prior to any work being undertaken). Upon completion of the job, any outstanding amount will be invoiced to you. Full payment of your account is due within 7 days of your account being sent.
For smartRUB work you are required to pay a 50% deposit by a minimum of 7 days prior to the agreed service taking place. The remaining 50% is due within 7 days of the service having taken place.
We require a minimum of 2 business days (48 hours) (Monday to Friday – 8am to 6pm) prior to your pre-arranged booking time for notice of any cancellations with any service.
If you cancel earlier than 2 days (48 hours) prior to your pre-arranged booking time, a full refund will be issued within 1 business week (Monday to Friday – 8am to 6pm)
If you cancel between 24 and 48 hours prior to your pre-arranged booking time, a 50% cancellation fee will be charged.
If you cancel within 24 hours prior to your pre-arranged booking time a 100% cancellation fee will be charged.
If you or your group do not attend a pre-arranged session you will be charged 100% of the fee.
If you require a change of date or starting time for any pre-booked service, we will attempt to accommodate your request up to 2 business days (48 hours) (Monday to Friday – 8am to 6pm) prior to your pre-arranged booking time.
Any ‘change of date’ will be treated as a new booking and is therefore subject to our standard cancellation policy requirements once again.
All TDY services are chargeable at the current rates available on our website. To keep everything above board with our clients and to maintain our unrivalled professional service, TDY does not offer discounts for services provided.
TDY offers a range of promotions at times. In the case of our clients purchasing one or more of our services prior to us running a promotion, we will not provide a reimbursement of the price difference once our promotions are being run.
Our representatives are legally required to have rest periods made available to them within program work schedules. For a general breakdown, please see below:
•60min shift requires no break.
•120min shift requires no break.
•180min shift requires one 15min break.
•240min to – 300min requires two 15min breaks during shift (30min total).
Over & above 300min requires one 30min or two 15min breaks during initial 300min, then 5min each hour thereafter.
Where the need/desire arises for you to require TDY representatives to continue beyond the pre-arranged booked time and our staffs are available to do so, they will do so provided they attain the correct authorisation – from a previously named member of your business (principle contact). The minimum time extension is 15 minutes.
You must specify on the booking form if and how authority is to be granted for TDY representatives to continue past the pre-arranged booking time. Your options are as follows:
CR (Client Request) - The Principal Contact* must authorise TDY staff to continue.
TDY – Our staff must check with TDY Management prior to continuing, or
;NA - Not Available.
* The Principle Contact is the named point of contact from your organisation. This will generally be the person TDY deals with in booking your service.
Where authorised time extensions have been included, TDY will send an amended invoice. This invoice is required to be paid in full within 7 days of being sent.
If the journey from the CBD to the location the TDYcorporate service will take place will exceed 20 km, 50% of the quoted ‘initial hour’ rate will be charged for the travel time. This distance will be calculated according to publicly published maps of the corresponding city. This extra charge includes all toll road charges. We will be as flexible as possible with this but must make sure our staffs travel time and costs are covered. We charge well under the standard industry rate of around 70%.
We will make all efforts to be punctual both with our start and finish times of the booked services. We request the same of our clients. We understand the workings of the modern corporate environment, and that not all appointments run precisely to time. If individuals do not show up or are unavailable within the booked time, our representatives will seek direction from either the Principal Contact or TDY management on how to proceed.
Where the need/desire arises for you to require TDY representatives to continue beyond the pre-arranged booked time and our staffs are available to do so, they will do so provided they attain the correct authorisation – from a previously named member of your business (principle contact). The minimum time extension is 15 minutes.
We are so positive you will be pleased with our services, that we offer a full refund if you believe we have not provided the service we said we would. This action is obviously conditional on certain criterion being met. Prior to TDY refunding your payment, we need to receive – within 5 business days of the service being performed – your reasons in writing, as to why our service failed to meet your expectations. Following this we will contact you to discuss your dissatisfaction. If your explanation is reasonable and genuine, and we are unable to restore your confidence in us, we will refund 100% of your charged fee.
